‘Tis the season for holiday events including those at work and in your professional organizations. The office party can be great times to...

Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a...

Everyone’s striving for excellence these days, or at least that’s what they tell people. So why is it that we so infrequently experience...

This week, my assistant posted a “good news” post on the Facebook page for the nonprofit animal rescue I started in 2017, Starlight...

One of the simplest phrases in customer service is one we seldom hear, yet it’s the most powerful tool in your tool box to de-escalate a...

No matter what business you’re in, there will be times when things go wrong when serving your customers. From forgetting to process an...

Listening is probably our most important, but most underutilized communication skill. Part of the problem is that people are selfish and...

One of my personal pet peeves is people who don’t reply to emails, voicemails, or text messages in a timely fashion – especially when I...

There's one in every office -- that person whose coffee is always cold, whose commute is longer and worse than everyone elses, who is the...

At least a few times a month, I get a call from a client who wants me to “fix” an employee with training or coaching. “He’s got great...

Within the mainstream U.S. business culture, the rules for handshakes are pretty straightforward and standard, but people often break...

This week I was inspired to shoot a video for you about CATS, but not necessarily the fluffy kind, but the kind of CAT that helps you...

Effective communication is criticial to success in just about every facet of our lives and at the top of the list of what makes...

Over the past eight years or so, I've fostered more than 700 animals for my local animal shelter and some that I've taken in through my...

Last week, I shared some common mistakes many meeting facilitators make when conducting meetings and I shared tips on how you can avoid...

How many times have you sat through meetings where discussions got off track, tempers flared, and the meeting ran longer than scheduled?...

“Hey, I’m having a meeting this afternoon, do you want to come?” “Yes! HOORAY! Thanks so much for asking!” Said no one ever. Millions of...

In my workshops, I often hear business owners and leaders lament that “There’s no loyalty these days.” Sometimes they’re referring to...