The holiday season has officially arrived, and with it comes many annual office and professional organization holiday parties. These...

As leaders, we focus a lot on what we say: preparing for meetings, writing the perfect email, or rehearsing for presentations. But the...

I never learned how to avoid conflict as a kid, but I did learn a few things about conflict that I think are interesting. For example,...

Every time I teach a "Making Meetings Work" workshop, I ask the group, "How many of you enjoy going to meetings?" Can you guess how many...

In a previous post, I discussed how to Improve Your Listening in Six Easy Steps . However, sometimes the first step to improving your...

No matter where you work or what you do, possessing at least "good" communication skills can make or break your career. Just think about...

Would you fly on a plane knowing that the maintenance crew and pilots were "sort of" trained, didn't use checklists, and were allowed to...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...

As someone who has trained leaders for more than 25 years, one of the biggest challenges I see leaders facing is making the transition...

Have you ever felt like you're the odd one out at work? Do you struggle to fit in with your coworkers or wonder why they don't seem to...

Many people define empathy as the ability to step into someone else's shoes. However as a leader, it's more than that. It is the things...

I created this video at the beginning of the year to share some quick tips for providing great customer service during challenging times....

Conversation Dominators. We all know at least one. It's the woman at work who only asks how you're doing so she can jump in and tell you...

People Skills, or Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and...

There's one in every office -- that person whose coffee is always cold, whose commute is longer and worse than everyone elses, who is the...

Effective communication is criticial to success in just about every facet of our lives and at the top of the list of what makes...

Over the past eight years or so, I've fostered more than 700 animals for my local animal shelter and some that I've taken in through my...

Last week I shared the reasons why you should be having regular staff meetings. However, your staff meetings won't be successful if you...

Imagine if you worked in an organization where staff members have no idea what other staff members are doing, management has no idea what...