I think I’ve spent more time in Zoom meetings over the past two months than I have in my life! I’m sure many of you feel the same. One of...

Whether you chose to work remotely or you’ve been thrust into the world of “telecommuters” by world events or changes in your business or...

I don’t know about you, but over the past few weeks during this Coronavirus crisis, I feel that businesses are communicating from a...

\Although telecommuting isn’t new, the Coronavirus has made working from home the only way to stay in business for many organizations....

With public events around the world being cancelled due to coronavirus concerns, air and other travel plummeting, and people looking at...

I woke up feeling cranky this morning. The weather is gray and ugly. My foster kitten Dewey never stops meowing and it’s incredibly...

For those of you who know me, you know I live on an animal rescue ranch. At any given time we have anywhere between 40-60 animals here of...

We’ve all come across people who seem to love conflict. They seek it out, jump into it even if it has nothing to do with them, and start...

The number one most incorrect quote about customer service that is perpetuated time and again, is: “The Customer is Always Right.” WRONG!...

When it comes to talking with employees about performance, too many leaders take a “hands off” approach when employees are doing their...

At the animal shelter where I volunteer, there’s a dog named Chloe. She’s been at the facility since March of 2019 – longer than any...

Every year, people resolve to make the coming year their “best ever” by making resolutions for better behavior. This year, I challenge...

As we head into the last few weeks of 2019, I am starting to worry about the things I had on my “to do” list for this year that I’ve...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

Several years ago, I mentioned to a friend that I couldn’t stand receiving certain holiday letters because of the things people write in...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

I thought I’d get a jump-start on holiday-themed blogs this year so we can all be prepared for finding the joy in what can sometimes be a...

Everyone’s striving for excellence these days, or at least that’s what they tell people. So why is it that we so infrequently experience...

This week, my assistant posted a “good news” post on the Facebook page for the nonprofit animal rescue I started in 2017, Starlight...

One of the simplest phrases in customer service is one we seldom hear, yet it’s the most powerful tool in your tool box to de-escalate a...