However, I find it strange that so many people talk about goal setting and say that it’s important, but most of them never do it. In...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

In years past, most organizations had some type of office holiday party or gathering to celebrate the season and to reward employees for...

“Thanks for passing the ketchup,” works. “Hey Bob, thanks for the kidney,” seems to fall short. –From “Practical Communication: 25 Tips,...

As today is Veteran’s Day, I’ve been reflecting on the many benefits I gained in the form of skills I learned while serving in the...

We’ve all come across people who seem to love conflict. They seek it out, jump into it even if it has nothing to do with them, and start...

Without even realizing it, you may have let wimpy words and powerless phrases sneak into your vocabulary. These words and phrases tell...

Gossip is one of the many things that can lower workplace productivity. It can also create an environment of mistrust and can damage...

I was facilitating a meeting of supervisors last week when one supervisor shared that an employee actually said, “Is that in my job...

Last week I wrote a post with advice on how to offer a sincere apology.  Since then, I’ve had several readers contact me complaining, not...

“I’m sorry,” is one of the first things we’re taught to say when we’re children. However, something happens to us as we grow up that...

Many of us try to be empathetic, but in doing so, we have a hard time getting out of our own shoes. To empathize with another person...

Improve Your Listening in Six Easy Steps. However, sometimes the first step to improving your listening skills is to eliminate any bad...

When customers are unhappy, they’re generally not on their best behavior. Unfortunately, no matter how much customers “push your buttons”...

Let’s face it, most people love to talk more than they like to listen. The squeaky wheel gets the grease after all, right? In fact,...

Several times over the last few months I’ve been asked by those new in business whether they should bother to get business cards. “Can’t...

Would you fly on a plane knowing that the maintenance crew and pilots were “sort of” trained, didn’t use checklists, and were allowed to...

Let’s face it. There are some conversations that nobody really wants to have– from  confronting an employee at work to talking to a...

Many people can relate to the frustration of receiving a voicemail message that is unclear, incomplete, or so long-winded that even the...

“Isn’t that rude?” she asked. She was obviously a nicer person than I am, since she had to ask. Of course it’s rude, disrespectful,...