Whether it’s listening talking to someone and assuming that because they say, “uh huh,” that they understand or sending an email and...

There are a couple of ways to deal with the people in your life who are CDs, and none of them involve taking a pill. The method you...

Greetings from Ireland! It's about 5:25 am here and I'm getting to start my last two full days of my UK/Ireland adventure. Many people...

When my brother and I were teenagers, we used to fight . . . a lot! I’ll admit that most of our fights were ones that I started and were...

I’m five days into my trip to England and other than the obvious differences, such as their very fine British accent and the fact that...

First, it is our primary mode of communication. Before you could speak, you “communicated” how you felt using body language, tone,...

Think about the last time you tried to get a refund at a store, get an extension on a deadline, or even asked a child why he didn’t...

_____________________________________ There are many variables that impact workplace cultures, but the number one thing that has the most...

How often do we take the time to really think about the words we choose to express ourselves? In most instances, we use the first word or...

As some of you may remember, I wrote a post awhile back about the 8 Reasons Organizations Need Standard Operating Procedures. Although I...

This weekend I saw a news piece about a video that’s gone viral on YouTube. “Every Opportunity,” published by the Atlanta Speech School,...

Tinkerbell was a quiet, shy, but very friendly little dog. She loved to sit in my lap and be held for hours on end. She only weighed 5...

The 25/5 rule is simple. It has two parts: 1. Don’t say something in 25 words when 5 will do. 2. Don’t use a 25-cent word when a 5-cent...

Every year around this time I post communication tips for talking with your child’s teacher. However, these tips are about more than...

Regardless of the reason, people always ask me how they can eliminate stage fright. My response? “Why would you want to?” In my...

Whether an actual letter, a card, or even a short sentiment written on a piece of scrap paper, there’s something very personal and...

Let’s face it, every one of us can be difficult at one time or another. Additionally, even the word “difficult” is a perception....

I’ve written many articles and blog posts about when and how to say, “no.” I even have a chapter in my book, Practical Communication, on...

I wrote my first blog post on May 31, 2011. The title of the post was “What Everyone Ought to Know About Communicating Successfully.” In...

When it comes to communicating a message, we have a lot of channels to choose from: Face-to-face Phone Text messaging Email...