When it comes to communicating a message, we have a lot of channels to choose from: Face-to-face Phone Text messaging Email...

Whether we blame it on auto complete, or we cover ourselves with an automatic disclaimer on text messages and emails, such as, “This...

Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and build one-on-one...

Since today is Independence Day in the U.S., I’ve been thinking a lot about the things that hold us back in life and keep us from being...

Self-talk is the act of communicating to oneself, either aloud or in your head. Self-talk can be positive, such as when we pump ourselves...

One day an old man was casually walking along a country lane with his dog and his mule. Suddenly a speeding truck careened around the...

The number one most incorrect quote about customer service that is perpetuated time and again, is: “The Customer is Always Right.” WRONG!...

Many of the responses I heard surprised me. There was a lot of advice to “wait and see what happens,” “let it go,” and “rise above.” The...

That being said, I understand the simple act of flat out saying, “NO,” to another person carries with it a lot of emotional baggage both...

communication style quiz that helped them identify whether their primary communication style was passive, passive aggressive, aggressive,...

Everyone has a communication style when interacting with others. It is their primary, “go to” approach to dealing with situations. It’s...

In today’s competitive employment environment, it’s increasingly important to do everything you can to get and stay relevant in your...

For those who don’t know it, when I’m not training on communication, customer service, and working relationships, I foster animals for my...

The other day I was in my office finalizing a proposal I had to submit that day. I was tired, stressed, and had FINALLY gotten into the...

Most people would agree that conveying a sense of confidence at work is integral to making a good impression, communicating assertively,...

In last week’s post, Stop Criticizing and Start Giving the Gift of Performance Improvement Feedback, I discussed the evolution of...

Over the years, I’ve seen an evolution in terms used for negative feedback. A few years ago back I coined the phrase Performance...

As a trainer, I often get calls from leaders who want me to teach them how to “fix” employees, or worse, want me to “fix” their worst...

There are many aspects to preparing the next generation of leaders, but one of the most important, common denominators is developing...

I hate networking.  There, I said it. When I hear the word “networking” or someone mentions a “networking event” I have visions of...