This incident has always stuck with me because it reminds me of the importance of looking at others and giving them your undivided...

TheMsEngineerWay.com When to Communicate from the Heart We’ve learned that effective communication should come from the heart, and I...

I just couldn’t leave Zuzu at the facility as I felt she needed some real TLC, so much to my family’s dismay, I brought her home. From...

Several years ago, I mentioned to a friend that I couldn’t stand receiving SOME holiday letters because of the things people write in...

I’m a critic. There, I said it. I’m critical of myself and critical of others (although I don’t usually VOICE my criticism of others to...

The holidays should be a time of joy, gratitude, and togetherness. However, for some, it’s a time of stress, family drama, and poor...

For many of us, it’s the first word we learn, thus the popularity of baby T-shirts that read, “My name is No No” on the front. We learn...

Customer service is one of the most important aspects of any successful business and I write about it a lot. This week, I wanted to share...

“Couldn’t you be doing something more productive with your time?” This is one of my favorite sayings. It is such a mantra around my...

NOT APPROACHABLE! It may as well be written on the person’s forehead. First, there’s the lack of acknowledgement when you approach. Then,...

There are a lot of things we know we SHOULD do- exercise more, be kinder to people, eat healthier, get a jump start on that project....

Sharon Maaz, president of the Association of Business and Professional Women, wondered the same thing. In this week’s VLOG post, I answer...

It’s Sunday afternoon and my husband has just fallen off a ladder, out of a tree, and onto the ground. It all started when he went out to...

This week’s blog post is a guest post about conflict resolution by Rob Pennington, Ph.D. Dr. Rob is an educational psychologist who...

Many of us walk through life thinking other people push our buttons. That guy who cuts us off on the freeway makes us mad. The woman who...

Whether it’s listening talking to someone and assuming that because they say, “uh huh,” that they understand or sending an email and...

When my brother and I were teenagers, we used to fight . . . a lot! I’ll admit that most of our fights were ones that I started and were...

I’m five days into my trip to England and other than the obvious differences, such as their very fine British accent and the fact that...

First, it is our primary mode of communication. Before you could speak, you “communicated” how you felt using body language, tone,...

Think about the last time you tried to get a refund at a store, get an extension on a deadline, or even asked a child why he didn’t...