Motivation. The elusive Holy Grail of managers around the world. “Why aren’t my employees motivated?” “How can I motivate my employees?”...

If you’ve ever seen one of those “When Animals Attack,” reality television shows, you know they’re based on stories and sometimes graphic...

As far as I’m concerned, communication is the key to success in everything we do. From our relationships to our work, communication is...

Sometimes I feel like a social media lurker. I know I’m supposed to be actively posting on Facebook, LinkedIn, Twitter, etc., and I’m...

Today I facilitated a workshop for one of my favorite AND my longest- running client, Harris County Texas! It was a great group and our...

Right now, I’m writing this post from a hospital waiting room while my best friend is in surgery. Sitting with her in pre-op and...

It doesn’t matter if you’re a small business owner, department manager, or CEO of a large corporation, discipline is something that comes...

Very often, when we’re driving in the car together, my daughter will suddenly ask, “Who are you talking to?” She does this because she...

“I’ll start on Monday.” How many times have you heard someone say this or said it yourself? How many times has Monday come and gone...

Gossip is one of the many things that can lower workplace productivity. It can also create an environment of mistrust and can damage...

My response? “Hell no you can’t give me feedback on my photo!” Okay, that’s not really what happened. However, I will admit, that was my...

Like many of you, I hate losing. When I was a child, I cried when I didn’t win a game. As an adult, I don’t like buying raffle tickets or...

When it comes to the words you choose, they can either be water or gasoline on the customer’s smoldering emotions. If you’d like to be a...

The other morning I was up early and hoping to catch some cute video of the 10 foster puppies who currently reside in my dining room, of...

Some people mistakenly believe that if customers aren’t complaining, they must be happy. What they don’t realize is most unhappy...

I realized recently that I used to do a lot better staying in touch, of keeping the lines of communication open with family members as...

Last week, I shared the high cost of poor listening. Although most of the time our poor listening isn’t an issue of life or death, we do...

More than five million tourists visit the island each year, enjoying its distinctly beautiful beaches, mountains, and many cultural...

As the new year approaches, if you’re like me, you’ve been thinking about the things you’d like to accomplish in 2017. Many of us make...

This week, I’m combining my regular “Monday Motivation for Performance Communicators,” with my blog because with Thanksgiving just a few...