Case in point, the simple act of changing the toilet paper roll in the restroom. She just couldn’t understand how someone could be so...

Any parent can tell you the most annoying question kids ask is, "Why?" Why is the sky blue? Why is the grass green? Why do I have to...

The other day I was facilitating a workshop for a group of attorneys on the subject of employee motivation. We’d just finished discussing...

As January is a time for reflection on the past and planning for the future, I decided to go back through every blog post I’ve written...

“Words – so innocent and powerless as they are, as standing in a dictionary, how potent for good and evil they become in the hands of one...

This week, I’ve taught several “Business Impression” workshops. In these sessions we’ve discussed everything from dress and appearance to...

Every year, many people resolve to make the coming year their “best ever” by making resolutions for better behavior. The most common...

Last week, I targeted advice givers and provided tips for offering advice in a way that makes it more palatable to the receiver. However,...

Okay, before I get started, I have to admit one of my many flaws: I DO NOT like being told what to do. My natural instinct when someone...

I just completed a 30-day video series called, "Communication Skills for Career Success." Over the 30 days, people who watch the daily...

I was at lunch with a friend recently who was lamenting that she seemed to be a magnet for these people. She related several examples;...

A few years ago I worked with a man named Martin. He was a condescending know-it-all and I avoided him whenever I could. As soon as I saw...

I’m all about building rapport, communicating, and creating great relationships with people at work, including your boss. However, there...

“The single best predictor of a candidate’s future job performance is his or her past job behavior.” “How do we know this is true? ...

I was facilitating an employment interviewing workshop the other day and as we were discussing why people were taking the course, one...

For many of us, it’s the first word we learn, thus the popularity of baby T-shirts that read, “My name is No No” on the front. We learn...

“Life’s too short to drink bad coffee.” The comment came from my Bestie Bev, who was pretty much appalled that I would reheat a cup of...

I woke up feeling happy this morning. Yes, it was partly because my first conscious thought was, "I have the day off  today!" However,...

When you were a child and were angry, upset, hurt, or frustrated, you probably didn’t have the words to express your emotions. It’s a...

Being concise and to the point helps improve the quality of your communication, whether in writing, on the phone, or in person. Working...