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The other morning I was on the phone with a colleague and within about 90 seconds, I was reminded why I didn’t like him — It was his bad...

Many of the responses I heard surprised me. There was a lot of advice to “wait and see what happens,” “let it go,” and “rise above.” The...

That being said, I understand the simple act of flat out saying, “NO,” to another person carries with it a lot of emotional baggage both...

communication style quiz that helped them identify whether their primary communication style was passive, passive aggressive, aggressive,...

Everyone has a communication style when interacting with others. It is their primary, “go to” approach to dealing with situations. It’s...

Conversation Dominators. We all know at least one. It's the woman at work who only asks how you're doing so she can jump in and tell you...

In today’s competitive employment environment, it’s increasingly important to do everything you can to get and stay relevant in your...

For those who don’t know it, when I’m not training on communication, customer service, and working relationships, I foster animals for my...

I have a love/hate relationship with email. Clearly communicate their purpose Are concise Are formatted strategically Have subject lines...

The other day I was in my office finalizing a proposal I had to submit that day. I was tired, stressed, and had FINALLY gotten into the...

Most people would agree that conveying a sense of confidence at work is integral to making a good impression, communicating assertively,...

In last week’s post, Stop Criticizing and Start Giving the Gift of Performance Improvement Feedback, I discussed the evolution of...

Over the years, I’ve seen an evolution in terms used for negative feedback. A few years ago back I coined the phrase Performance...

As a trainer, I often get calls from leaders who want me to teach them how to “fix” employees, or worse, want me to “fix” their worst...

I've done many blog posts on how to be a better leader and supervisor as well as some that help readers identify when they're not being...

There are many aspects to preparing the next generation of leaders, but one of the most important, common denominators is developing...

I hate networking.  There, I said it. When I hear the word “networking” or someone mentions a “networking event” I have visions of...

Like many of you, I've spent the past month or so trying to set priorities and goals for 2016 and part of that process was establishing...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...