No matter what business you’re in, there will be times when things go wrong when serving your customers. From forgetting to process an...

No matter what business you’re in, there will be times when things go wrong when serving your customers. From forgetting to process an...

When it comes to the words you choose, they can either be water or gasoline on the customer’s smoldering emotions. If you’d like to be a...

Some people mistakenly believe that if customers aren’t complaining, they must be happy. What they don’t realize is most unhappy...