When you were a child and were angry, upset, hurt, or frustrated, you probably didn’t have the words to express your emotions. It’s a...

Thanksgiving is the kick-off to the holiday season. It’s often the first chance for family and friends to gather in large groups and...

The first step in bridging the workplace generation gap is understanding that you have one and how extensive it is. By identifying your...

Most people don’t put much thought into what typeface they use when sending an email or creating a document. Some might avoid Comic in a...

I wrote this blog post when my daughter, now a rising junior, first went off to college. For those whose children will be going off to...

Every morning for the past three weeks, we’ve traveled together to downtown Houston to spend an hour or two at Gulf Coast Veterinary...

If you’re searching for a new job, the first hurdle you’ll have to cross is getting that job interview. In today’s competitive job...

Not many people realize that silence is a very powerful communication tool—sometimes even more powerful than nonverbal communication or...

Last week, I discussed the evolution of criticism, constructive criticism, and constructive feedback. I also outlined the benefits of...

A recent “Dealing with Difficult People” breakfast workshop reminded me that sometimes, when all else fails, it’s best to just get rid of...

Last week I wrote about the importance of apologizing when you’ve wronged someone. However, there are times when an apology can actually...

My daughter called me the other day very excited that she’d had a tremendous personal revelation recently. Her revelation reflected much...

Everyone has complaints from time to time and I’m not trying to imply with this post that we should blow off every complaint that comes...

“Love love love” is in the air this week! I was trying to think of a Valentine’s Day related post for this year and looked to last year’s...

Some people say that public speaking is one of the top things people fear. In fact, these same people say that most of us would rather...

Let’s face it, the world is a critical place. Television shows’ “humor” is based on personal attacks and put-downs. Most reality...

Nothing great was ever achieved without enthusiasm. — Ralph Waldo Emerson On the morning of the presidential inauguration, as I was...

When it comes to things they don’t want to do, people generally don’t go quietly. They passively or actively resist, question, argue, and...

When I teach workshops on communication, I always mention that it seems most people use their best communication skills with strangers...

Someone I know was recently diagnosed with cancer. This weekend, I learned he had died. Although we were really just acquaintances, his...