Over the past week, the word “Accountability” has come up over and over again. Every time I hear the word “accountability,” it pushes one...

When it comes to the words you choose, they can either be water or gasoline on the customer’s smoldering emotions. If you’d like to be a...

Some people mistakenly believe that if customers aren’t complaining, they must be happy. What they don’t realize is most unhappy...

Most companies talk a lot about the importance of customer service, but the actions of their employees don’t reflect that they value...

More than five million tourists visit the island each year, enjoying its distinctly beautiful beaches, mountains, and many cultural...

This week, I’m combining my regular “Monday Motivation for Performance Communicators,” with my blog because with Thanksgiving just a few...

One day, when my daughter was in college, she called me in a panic because that afternoon she was going to be giving her first campus...

Every year around this time I post communication tips for talking with your child’s teacher. However, these tips are about more than...

Regardless of the reason, people always ask me how they can eliminate stage fright. My response? “Why would you want to?” In my...

Let’s face it, every one of us can be difficult at one time or another. Additionally, even the word “difficult” is a perception....

Whether we blame it on auto complete, or we cover ourselves with an automatic disclaimer on text messages and emails, such as, “This...

Interpersonal Skills are the emotional, verbal, and nonverbal skills necessary to successfully interact with others and build one-on-one...

In today’s competitive employment environment, it’s increasingly important to do everything you can to get and stay relevant in your...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

However, I find it strange that so many people talk about goal setting and say that it’s important, but most of them never do it. In...

The holiday season is upon us and even though it’s relatively early, you might already be feeling stressed out, worried, and wishing it...

In years past, most organizations had some type of office holiday party or gathering to celebrate the season and to reward employees for...

“Thanks for passing the ketchup,” works. “Hey Bob, thanks for the kidney,” seems to fall short. –From “Practical Communication: 25 Tips,...

We’ve all come across people who seem to love conflict. They seek it out, jump into it even if it has nothing to do with them, and start...

Without even realizing it, you may have let wimpy words and powerless phrases sneak into your vocabulary. These words and phrases tell...