Many people can relate to the frustration of receiving a voicemail message that is unclear, incomplete, or so long-winded that even the...

I was presenting a customer service program last week when a participant asked how to handle customers who exhibited “bad cell phone...

Please. A simple word that shouldn’t require a reminder. Our mothers demanded it when we were children. “What’s the magic word?” “What do...

In my consulting work with organizations, I’m often asked to work with leaders who are having “issues” with their relationships with...

The best leaders know that dealing with problem employee behavior is just one of those things that comes with the job. However, most...

I’ve always wanted to plant a garden, so several years ago I did. Since I wanted it to be successful, I really gave my garden a lot of...

Today has not been a good day. It started off badly when the GPS on my phone and the one in my car contradicted each other with the...

You bet business etiquette does matter! In fact, it matters now more than ever. That’s why, instead of a regular blog post today, I...

“So . . . how’s it going?” “Fine.” Of course, you’re not going to ask all the questions at the same time. Simply ask a few relevant...

In seven short days, my biggest life dream will become a reality. As many of you know, I’m very passionate about animal welfare and have...

No matter where you work or what you do, possessing at least “good” communication skills can make or break your career.  Just think about...

I’m all about building rapport, communicating, and creating great relationships with people at work, including your boss. However, there...

Statistics, extrapolations and counting by Radicati Group from February 2015  estimate the number of emails sent per day (in 2015) to be...

Before smartphones were in the hands, pockets, purses, and bras of everyone, I was one of those those people who fought getting a phone...

Love is in the air this week! I was trying to think of a Valentine’s Day related post for this year and looked to previous years’ posts...

A few weeks ago, I put out a “cry for help” on Facebook because I was stuck for ideas for my blog. One of the topics that came up and was...

Most of us would say that we hate it when people lie to us. However, if we’re honest, we’d admit that we’re all liars at one time or...

If you have pets, you probably spend at least some time each day talking to them. On an intellectual level, most of us realize that our...

If you’re a friend of mine, or you’ve been in one of my audiences, you may have heard me mention that I am a critic . . . of people,...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...