When writing this blog, I often get long-winded in my attempt to explain, define, provide examples, etc., so that people, "get it."...

Yesterday, I was asked by a client to re-run this post from a few years ago. Jack, my Doberman, died in December 2017 at the age of 13....

Most people don't like to make New Year's Resolutions because they don't last much past January 10th. However, this year, I challenge you...

How many times have you been in a situation when a person's mouth said one thing, but everything else about them seemed to be saying...

As many of you know, I currently have 10 puppies living at my house. Now I will tell you, 10 puppies can be noisy, messy, and a bit of a...

This week, I thought I'd share a short video with you on the power of positive phrasing. It's based on a segment in my "Customer Service...

Listening is one of our most important communication skills, but also the one we spend the least amount of time developing. Think about...

"Hey, do you have time to talk?" "Do you have a minute, I have an idea I want to run by you?" How many times a day are you asked...

Back East where I'm from, it's a fall tradition for many families to take an afternoon trip to a local farm to pick out Halloween...

One day an old man was casually walking along a country lane with his dog and his mule. Suddenly a speeding truck careened around the...

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Conversation Dominators. We all know at least one. It's the woman at work who only asks how you're doing so she can jump in and tell you...

"Hey, I'm having a meeting this afternoon, do you want to come?" "Yes! HOORAY! Thanks so much for asking!" Said no one ever. Millions of...