People often ask me what’s the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we...

Listening is probably our most important, but most underutilized communication skill. Part of the problem is that people are selfish and...

People often ask me what’s the first step to becoming a better listener. The answer? Get rid of your bad listening habits. As much as we...

Not many people realize that silence is a very powerful communication tool—sometimes even more powerful than nonverbal communication or...

The other day I was in a doctor’s office waiting room when a woman sitting across the way said LOUDLY to the man next to her, “What time...

More than five million tourists visit the island each year, enjoying its distinctly beautiful beaches, mountains, and many cultural...

This incident has always stuck with me because it reminds me of the importance of looking at others and giving them your undivided...

Whether it’s listening talking to someone and assuming that because they say, “uh huh,” that they understand or sending an email and...

Every year around this time I post communication tips for talking with your child’s teacher. However, these tips are about more than...

One day an old man was casually walking along a country lane with his dog and his mule. Suddenly a speeding truck careened around the...

The other morning I was on the phone with a colleague and within about 90 seconds, I was reminded why I didn’t like him — It was his bad...

The holiday season is a time when many people turn their attention to giving. Although this should be a joyful process, it is often one...

Many of us try to be empathetic, but in doing so, we have a hard time getting out of our own shoes. To empathize with another person...

Improve Your Listening in Six Easy Steps. However, sometimes the first step to improving your listening skills is to eliminate any bad...

Let’s face it, most people love to talk more than they like to listen. The squeaky wheel gets the grease after all, right? In fact,...

Not many people realize that silence is a very powerful communication tool—sometimes even more powerful than nonverbal communication or...